For Chromebook users:
Reading LogCards and USB flash drive workout data is not currently possible on the Chrome OS or Chromebooks.
Updating firmware of a PM5: Concept2 recommends trying to update using a USB flash drive first. Please email customer service with your current firmware version and we can send you a link to the latest production or beta firmware. If you need Japanese or Korean, please specifically tell us, otherwise you will get a version without Japanese or Korean. Set up a USB flash drive by inserting it in the PM5 and letting it create a user. Move the USB stick to your Chromebook computer. Now place the .7z file we sent you in the /Concept2/Firmware folder. Then decompress the files into that same folder.
If you’ve never used the flash drive before: Put new flash drive in your PM5 and ensure that it recognizes it.Enter a name and press the checkbox button. This will create some folders and a blank logbook database.
Remove the flash drive from the PM5 and insert it into the chromebook
Get the firmware file that is needed (this could come many ways: emailed from customer service; or some download link given to you by customer service; or some menu that selects the right firmware).
The file is now probably in the “Downloads” folder on the Chomebook.If you see something like this, click on SHOW IN FOLDER.
If that didn’t work then you’ll need to browse and find it.You may need to click the ‘start’ circle,
- Then the ^
Ok, so now we found the file.
DoubleTap on the .7z file.
Unless you’ve installed an ‘unarchiver’ before, you will get a prompt to install something that can open the file.Choose the “WickedGood unarchiver”.
Once that is installed, CLOSE all the windows, including the FILES window.Then open it again (start, files, downloads), and try doubleclicking the file again.After a few moments all the files inside the .7z file should be shown.
Hold down CTRL and press A.They should all highlight.
Hold down CTRL and press C.this gets them ready for copying.
Browse (click) on the listing for the USB Flash Drive
Double click into the Concept2 folder
Double click into the Firmware folder.
Hold down CTRL and press V.All the files should be copied there.It should look like this:
Now Eject and remove the flash drive, and insert it into your PM5, and turn on the PM5. After a few moments, the flash drive should be recognized and a firmware update prompt should occur.
For Linux Users:
Concept2 recommends use current versions of Windows 10 or Mac OSX (latest 3 versions) computers. Concept2 does not officially support Linux for updating firmware and uploading workouts from PM5, LogCards, and USB flash drive. However, some people have had some success using WINE or Virtual Machines. The following general information may be of help.
Reading LogCards with a PM3/4, or Updating firmware on a PM3 or PM4: This is very difficult but may be possible by using the Windows version under WINE or in a Windows virtual machine (VirtualBox, etc.). During a firmware update you will likely need to manually ‘attach’ the PM3/4 USB Device to the virtual machine multiple times during an update.
Reading memory of a PM5: The Windows version of the Concept2 Utility may run under WINE or in a virtual machine with similar notes to using the PM3/4 above.
Updating firmware of a PM5: Concept2 recommends trying to update using a USB flash drive first. Please email customer service with your current firmware version and we can send you a link to the latest production or beta firmware. If you need Japanese or Korean, please specifically tell us, otherwise you will get a version without Japanese or Korean. Set up a USB flash drive by inserting it in the PM5 and letting it create a user. Move the USB stick to your Linux computer. Now place the .7z file we sent you in the /Concept2/Firmware folder. Then decompress the files into that same folder.
If you need a little more assistance please write to us with the details at email@example.com and place in the subject line “Linux issues – for Scott” and I’ll do what I can to help.
A user contributed this procedure for updating on Linux:
Concept2 PM5 Update on Linux
Note: The firmware upgrade files provided by Concept2 use the 7-Zip Windows compression format, so you will need a compression utility that can extract 7-Zip (*.7z) files. The package p7zip-full, available on many Linux distributions, will do the trick.
1.If you don’t already have a USB flash drive that is recognized by your PM5--either USB 2.0 or USB 3.0 flash drives will work, though the former will use less battery power--the first step is to format a USB flash drive to FAT32. If you already have a USB Flash Drive that is recognizedby your PM5, skip to Step 5.
2.Insert the formatted USB flash drive into the PM5, then press the Menu button to wake it up.
3.If the USB flash drive is recognized by the PM5, after 3-5 seconds it will prompt you to enter your name. Enter your name and press the key to continue. The PM5 will add a “Concept2” main folder as well as a number of sub-folders, including a “Concept2/firmware” folder, to the USB drive.
4.Press the Menu button and hold it until your PM5 turns off, then remove the USB flash drive.
5.Mount the USB flash drive on your Linux box.6.Obtain the current firmware upgrade archive file for your PM5 hardware version (More Options> Utilities > Product ID > Hardware) from Concept2 Support.
7.If you don’t already have a utility to extract 7-Zip files, install the package p7zip-full.
8.From the command line in a Terminal session, change to the USB flash drive’s Concept2/firmware folder.
9.Run the following p7zip command, substituting the path and file name of the firmware upgrade archive for “<path and file name of archive>”:7z x <path and file name of archive>
10.Unmount the USB flash drive from your Linux box.
11.Insert the USB flash drive in the PM5, and wake the PM5 by pushing the Menu button.
12.The PM5 should recognize the USB flash drive and prompt you to begin the firmware upgrade. Follow the prompts to complete the upgrade